Privacy Policy

The purpose of this privacy policy (hereinafter the "Policy") is to inform visitors or users (hereinafter the "User") of the website (hereinafter the "Site") of the terms and conditions for the protection of their personal data in accordance with Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms as amended by the Law of June 20, 2018, with Application Decree N°2019-536 of May 29, 2019 and with Regulation n°2016-679 of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter collectively the "Regulation").

The publisher of the Site is the Veolia Foundation, Corporate foundation Governed by law no. 87-571 of July 23, 1987, as amended. Head office 21, rue La Boétie – 75008 Paris – France Postal address 30, rue Madeleine-Vionnet – 93300 Aubervilliers  (hereinafter "the Publisher" or "the Veolia Foundation"). 

The terms and conditions for processing data collected via contact form are set out in the information notice for the form.

The contact information is included in the Privacy Notice Contact webform.

The Policy may be modified at any time by the Publisher, in particular in order to comply with any  regulatory, legal, editorial or technical developments. 

This Policy is an integral part of the Terms and Conditions of Use of the Site. 

The methods of collecting and processing information collected by means of cookies are set out in the « Cookies Policy ».


Identification of the controller

The controller of the User's personal data is, as the case may be, the following entity or entities: 

  • Veolia Foundation ;
  • The Veolia entity responsible for processing the user's request or answering his or her question, depending on the subject of the request entered in the contact form.

The data controller may also be the Veolia entity named on the webform, depending on the purpose of the webform.

Description of the data processing

Within the framework of the operation of the Site, the Publisher may collect and process personal data in order to allow the User to access the features and services offered by the Site (hereinafter the "Services").

1) What categories of data are collected?

  • Contact data: refers to the compulsory data that the User enters when filling in the contact form, namely: first and last name, organization, telephone number, address, postcode, town and email address.

  • Data voluntarily published by the User as part of the contact form: refers to personal information that the User voluntarily communicates to the Editor by filling in the free text zones provided for this purpose in the contact form, namely "Subject of your message" and "Message". The Publisher strongly advises the User to avoid communicating any personal data via these text zones or in any event to limit such communication to what is strictly necessary to process the User's request (hereinafter "Published Data").

  • Data voluntarily published by the User when registering for the newsletter: refers to personal information that the User voluntarily communicates to the Publisher by filling in the fields required to receive the newsletter, i.e. "Email Address / Votre email*", "First Name / Prénom*", "Last Name / Nom de famille*" and "Francophone/English speaking*", as well as optional information ("Organization / Organisation" and "Poste / Position"), (hereinafter "Published Data").

All such data is hereinafter collectively referred to as the "Data".

2) Why does the Publisher collect User Data?

The Data are collected through the webform in order to answer the questions of the Users concerning the Foundation's activities (projects supported, skills sponsorship missions), its governance, its events, etc.

The mandatory fields in the contact form are marked with an asterisk. Veolia will not be able to respond to your request if you do not fill in these mandatory sections.

Any request from a User relating to the exercise of Users' rights must be submitted via the Site's contact form.The methods of processing the data collected by means of this form appear in the corresponding privacy notice.

3) What is the legal basis for the processing of User Data?

Data processing is only lawful if it is based on one of the legal grounds defined in the Regulations. The legal basis is the legitimate interest of the Foundation. In the context of the Site's operation, processing is based on the following legal grounds:

  • If the User wishes to receive information or ask questions about the Foundation's activities in relation to previously expressed requests.
  • If the User is a Veolia employee likely to become a project sponsor or volunteer at the Veolia Foundation.

4) Recipients of the Data collected

The Data collected through the contact form is intended for the internal services of the entity responsible for processing in order to respond to the User's request.

This may include, for example, Veolia Foundation and Veolia Communication Departments.

Internal recipients may also be subsidiaries of the Veolia Group located in the European Union (EU) or outside the EU, it being understood that any transfer of Data outside the EU will take place under the conditions of the article "Transfer of Data outside the European Union" below.

Each recipient subsidiary may, as the case may be, be a processor of the Data provided.
The Data may also be transferred/used by third parties under the following conditions:

  • Data transferred to public authorities and/or bodies
    In accordance with the Regulations in force, the Data may be transferred to the competent authorities upon request and in particular to public bodies, exclusively to meet legal obligations, judicial officers, legal agents and bodies responsible for collecting debts, as well as in the case of the search for the authors of offenses committed on the Internet.

  • Data communicated to third parties
    The Data may be communicated or made accessible to the Publisher's subprocessors, suppliers, and third-party service providers (such as the site host, Veolia's IT and/or technical service providers).

  • Social networks
    The User has the possibility to share pages of interest on social networks by clicking on sharing buttons.
    The collection of information by the sharing buttons of social networks is subject to the privacy policies of these third parties. We invite you to read the policies of these social networks to know how your personal data is used.


Exercise of user rights

In accordance with the Regulation, any individual User has the right to access, rectify, delete, limit and port his or her Data.

The User also has the right to define general and specific directives defining the way in which he/she intends his/her rights to be exercised, after his/her death.

For all processing operations carried out within the framework of the Site and only within this framework, regardless of the entity responsible for processing, the User may exercise his rights :

  • by writing to [email protected] or

  • by post to : Veolia Foundation, 30 rue Madeleine Vionnet, 93300 Aubervilliers, France

by sending proof of identity or any other official document.

In case of difficulty concerning the management of his Personal Data by the Publisher, the User may contact Veolia's Data Protection Officer (e-mail address: [email protected]). If the response from the DPO is not satisfactory, the User may submit a complaint to the competent protection authority (in France: CNIL - 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07) or oneline (

The Publisher reminds that the User may, for legitimate reasons, object to the processing of his Data.

If the User exercises some of the above rights, the Publisher may be unable to carry out the actions necessary to achieve the purposes described above, or the User may not be able to use all or part of the Services.

The Editor is obliged to keep the Data collected from Users up to date. It is therefore recommended that the User inform the Publisher of any changes concerning him/her by sending an e-mail to the following address: [email protected].


Data retention and archiving

User Data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with the Regulations.

In this respect, the data collected in order to respond to Users' requests for information and questions are kept in an active database for 13 months from the registration of the User's request. 

The Data is kept in intermediate storage to enable Veolia to defend itself in the event of legal proceedings or for the purpose of preventing and detecting criminal offenses, with the aim of making the Data available to the judicial authorities.

At the end of this period, the User Data will be deleted.

In addition, the Publisher may keep Data permanently anonymised, for the purpose of producing statistical studies. These studies do not identify Users, and are only based on trends derived from their aggregated Data.



The Publisher takes appropriate technical and organizational measures to ensure the security of the Data and to prevent unauthorized access or disclosure of the User Data. However, the Publisher cannot guarantee the elimination of any risk of misappropriation, alteration, unlawful reproduction or misuse of the Data.

The database created when a User sends a request through the contact form is strictly confidential. Veolia undertakes to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of the Data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties.


Transfer of data outside the European Union

In the event of transfer of User Data to a subsidiary of the Veolia Group or to a third party located outside the European Union, Veolia ensures that the recipient country has been the subject of an adequacy decision by the European Commission. If this is not the case, Veolia undertakes to use the appropriate legal instruments, in particular the European Commission's Standard Model Contractual Clauses, to govern the transfer.

If the User wishes to obtain more information on how Veolia protects its Data or wishes to obtain a copy of the legal instruments implemented, the User can make a request to the following address: [email protected].